Refund and Cancellation policy

Last updated on June 11, 2025

LEHER SUSTAINABLE AGRI PRIVATE LIMITED believes in helping its customers as far as possible and has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.

• LEHER SUSTAINABLE AGRI PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers or eatables. However, a refund or replacement can be made if the customer establishes that the quality of the delivered product is not good.

• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and confirmed the same. This should be reported within 7 days of receiving the product.

• If you feel that the product received is not as shown on the site or as per your expectations, bring it to our customer service team’s attention within 7 days of receipt. The team will review and respond accordingly.

• For complaints about products with a manufacturer's warranty, please contact the manufacturer directly.

• In case of any refunds approved by LEHER SUSTAINABLE AGRI PRIVATE LIMITED, it will take 7 days for the refund to be processed.